Communicate with empathy when talking to customers

The ability to use empathy is identified as the key differentiator in creating a high level of customer service. In this module we explore more about what empathy is and how you can apply these skills when you speak to callers.

We will learn more about why it is so important to use empathy when dealing with callers. We will show you the 3 key skills for developing empathy and give you confidence to adjust your thinking and your communication for a range of diverse callers.